We roast at least every Monday and Wednesday (roasting days). Our cut off for planning orders for roasting is 2pm on a roasting date. If an order is received after this cut off it will be prioritised on the next roasting day. Most items will be dispatched the next day (Tuesday and Thursday). If we cannot deliver the goods within this time we will tell you immediately and agree on another time for delivery. If we cannot agree on another time, we will offer you a refund.
We use a range of different roaster sizes so we can batch roast exactly what we need for that day. This means that no coffee will leave our roastery older than the previous working day.
Delivery Method
We send your coffee by Royal Mail 1st Class post, which aims to deliver within 1 working day. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days. Please get in touch if you have not received your order within 7 working days of dispatch.
